What to do if you think something has gone wrong with your Archies Flip Flops.
We want you to be super happy with your Archies Flip Flops, so if something goes wrong with them or if you are not happy with some element of them, whether it be size, colour, fit or if you believe that your product is faulty, then please tell us and we will do our very best to make it right for you as quickly as possible!
Please be aware, Archies Footwear does not issue credit or cash back on faulty products and incorrect sizes, we only offer exchanges. The warranty for your Archies Flip Flops applies to defects in materials and workmanship. If for some unfortunate reason your Archies Flip Flops are defective, then we happily offer a warranty of three (3) months from the date of receipt of product.
If you have purchased your flip flops from a retailer, then please contact them to ask them if they are happy for you to make the exchange.
In the event that you believe the flip flops you received are faulty, we can be contacted directly by email at firstname.lastname@example.org.
In the email, if you could please provide us with the following information:
Some examples of circumstances that Archies Footwear’s warranty does not cover:
Archies Flip Flops are made for normal walking only, so unfortunately any breaks that occur due to activities other than this are not covered by our warranty.
It is important to note, that unfortunately, over time, the strap will eventually stretch and loose some of its original tightness, the same way clothing will stretch over time if you wear it a lot. The strap stretching over time is inevitable and is not a reason for product return. As previously stated, whilst the straps are very elastic, once stretched, the strap will not return to its original tightness. Participating in activities that put undue stress on the flip flop straps and activities other than walking, will void the warranty and are not a reason for product return.
Conversely, in the event that the flip flop strap is too tight, this is also not a reason for product return. The flip flop strap is very easily stretched to your desired level tightness. To learn how to stretch the flip flop strap to your desired level of tightness please click here.
Our three month warranty against defects or manufacturing faults DOES NOT cover flip flops which have been damaged due to exposure from heat or sun. We believe we have done our best to warn of damage and degradation to the flip flops that can occur to the flip flops due to leaving them in the heat or uncovered in direct sunlight. So please, for all our sakes, when you are not wearing your Archies Flip Flops, keep them out of direct sunlight and high heat by ensuring that they are covered when swimming / sunbaking and never leave them uncovered in a hot car or by the back door step in open sun.
While we will happily replace your flip flops that have been found to be faulty due to manufacturing, we at Archies Footwear know our flip flops inside out and we reserve the right to reject returns that we reasonably believe to have been damaged through improper use.
In the case that improper use was found to be the cause of the fault, then unfortunately no exchange will be issued. If the product is deemed by our customer service team to be faulty then we will happily post you out a replacement flip flop / pair of flip flops free of charge.
If you have purchased from a retailer:
If you have purchased your Archies Flip Flops from a retailer, then the decision as to whether or not to accept returns is solely at the discretion of the retailer. Providing the retailer is happy to do so (it may pay to call beforehand to discuss this with the retailer to check if they are happy to exchange), then please return these to the place of purchase and the exchange can be worked out in store.
If you have purchased your Archies Flip Flops online:
Archies Footwear does not issue refunds, but if for some reason you are not happy with some element of your Archies Flip Flops, E.g, If you are not happy with the colour, size or level of arch support, etc, then we will happily your Archies Flip Flops within 30 days from date of purchase, provided they are in a resalable condition and the original receipt is presented.
If you wish to return your flip flops due to incorrect size or colour then this is fine, however, the cost of return postage and cost of postage of the new pair will be at the expense of the customer.
If the reason for you seeking an exchange was due to a mistake by Archies Footwear, such as Archies Footwear sending the incorrect size, or colour and so on, then of course we will happily pay the full expenses of all of the postage.
We want you to have the best possible experience with your Archies Flip Flops, so if you feel that the arch profile that you received was not well suited to your foot, then, then we will happily replace this pair providing they are in a resalable condition and the original receipt is presented. The cost of the return postage will be at the expense of the customer, however, once the return pair is received by Archies Footwear, we will happily post you out a replacement pair in the other Arch Profile free of charge.
If you think you would like to exchange your product, so we can get the ball rolling as quickly as possible and work out what the best way to proceed, please contact us via email@example.com.
What to do if you have been sent a size that you think does not fit you correctly
In the event that you think that you have received a flip flop that is not the correct length then you should do the following:
Please be sure to include:
A member of our friendly Archies Footwear customer service team will then get in contact with you to give you their professional opinion regarding the fit for you.
If my flip flop does not fit me correctly, then who pays for the return postage?
This all depends on who has made the mistake! We feel that some responsibility in this case needs to be taken by both parties. That’s why it is important to pay particular attention to the instructions on how to best measure your foot or your existing flip flop. If this is done correctly, the risk of you having to deal with the hassle of exchanging the product will be very low.
When you provide us with a measurement of your foot length, Archies Footwear will send you a flip flop that is in the range of 0.6cm – 1.2cm bigger than the length that you quoted. For example, if your foot measures 30.0cm, we will try to send you a flip flop that measures 30.6 to 31.2. In the event that the size is in fact incorrect and we have not provided you with a flip flop that falls within this range, then we will happily pay for the return postage of the flip flops as well as the postage for the replacement pair.
However, if the fit of the flip flops is not correct and the mistake is due to a customer providing an incorrect measurement, then the cost of return postage will be at the expense of the customer. Archies Footwear will however happily pay the return postage cost for the replacement pair once the incorrect sized pair has been returned.
In the event that the size is incorrect and the mistake is due to a customer only providing their normal size / (not providing a measurement of their foot) and the length of the flip flop that we send you flip flop falls within our spec (+ 4mm or - 4mm from the true correct length, please see size chart) then the cost of return postage will be at the expense of the customer as will the cost of the return postage of replacement pair. This is because we feel that we have gone to very reasonable lengths to let you know that the size varies from flip flop to flip flop and the only real way to get the best possible fit is to measure your feet (if a new customer) or your current flip flop (if an existing customer).
In the instance where you provide us with a measurement of both your foot length and your normal size, the measurement that you provide us with will take precedence in flip flop selection over your normal / previous size.
When you provide us with a measurement of your existing Archies Flip Flops, we will endeavor to find a flip flop that is the closest match as possible to your old flip flops. While we will do our upmost best to find a flip flop that is exactly as per the measurement that you quoted, there will some instances when the exact correct length is not able to be found. Please allow for up to a 4mm variation in the length of your previous flip flop.
If you have any further questions after reading all of this then please do not hesitate to contact our customer service team at firstname.lastname@example.org.
Archies Flip flops are unisex flip-flops, we do not have a separate size system for men and women.
Archies Flip flops sizing runs very true to your normal US running shoe size (for both men and women), so we suggest to select that for your size.
If you are often different sizes in different brands, or if you have any doubts as to which size to choose and or you simply want to confirm your size selection, then we suggest to measure your foot length using the instructions below and check the recommended corresponding size via the Archies Flip flops size conversion chart.
Using your normal ladies running shoe size, simply use the size conversion chart to help you choose your Archies Flip flops unisex size. If you do not own a pair of running shoes, just select your most common ladies shoe size.
The sizes that are marked on the bottom of the flip flop are unisex sizes.
E.g – If you order a Unisex 7 (Size US Men’s 7 / US Women’s 8), the flip flop you will receive will be marked with the unisex sizes (US 7 UK 6 EURO 40), however, it will be the exact equivalent of the women’s size (US 8 UK 5.5 EURO 39).
This does not change anything with regards to ordering. You can see the equivalent women's sizes in the size conversion chart and they are already converted for you at the checkout.
Any questions about sizing? We would love to help! Please click here to contact our customer service team.
Using your normal men’s running shoe size, simply use the size conversion chart to help choose your Archies Flip flops unisex size. If you do not own a pair of running shoes, just select your most common men’s shoe size.
The sizes that are marked on the bottom of the flip flops are unisex sizes which are the exact same as men's sizes.
E.g – If you order a Unisex Size 10 (US Men’s 10 / US Women’s 11), the flip flop you will receive will be marked with the men’s sizes (US 10 UK 9 EURO 45).
So just order your normal men's size!
Any questions about sizing? We would love to help! Please click here to contact our customer service team.